Outlook 365 Crashing on Mac: Troubleshooting Steps

If you're experiencing issues with Outlook 365 crashing on your Mac, you're not alone. The problem may be more widespread than you think, as it's affecting at least two apps that I have noticed so far. In this article, we'll explore possible causes and troubleshooting steps to help resolve the issue.

Initial Observations

When trying to open certain apps, including OneDrive and Anki, they quit unexpectedly. This suggests a potential user account problem, where these apps are crashing as soon as they're opened.

Troubleshooting Steps

To troubleshoot this issue, I've tried several steps:

1. Factory Reset: I performed a factory reset on one of my iPads, set it up using a new personal Apple ID, and downloaded only Word. The app still crashed immediately.

2. Sign Out and Clear Cache: I signed out of my Apple ID on each device, cleared out my iCloud files, signed out from my work Office 365 account from every app, reset all the apps, and reinstalling all the apps.

3. Research Similar Issues: I found a similar issue that was traced to a problem with LinkedIn accounts, but I don't have one.

4. Test on Different Device: I tested Word on another device using my personal Apple ID, and it worked.

Based on my research and troubleshooting steps, it seems that the problem may be connected to my original Apple ID. However, I'm still unsure about which solution would be the best way to go about it. If you're experiencing similar issues with Outlook 365 crashing on your Mac, try these troubleshooting steps and see if they help resolve the issue.

Outlook 365 crashing on mac